Warranty

Warranty Coverage

We stand by the quality of our opal jewellery and offer a 12-month warranty from the date of purchase. This warranty covers manufacturing defects in materials or workmanship under normal use.

What is Covered?

• Loose or missing stones due to manufacturing defects.
• Faulty clasps, settings, or chains caused by workmanship issues.
• Discolouration or degradation of metal due to manufacturing defects.

What is Not Covered?

• Damage caused by accidents, misuse, or improper care.
• Normal wear and tear, including scratches, dents, or tarnishing.
• Opal damage due to exposure to extreme temperatures, chemicals, or impact.
• Any alterations or repairs made by a third party.

How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

• Contact our team at explore@blackhandtours.com.au with your proof of purchase and a detailed description of the issue.
• Provide clear photographs of the defective item.
• Once approved, we will provide instructions on returning the item for inspection.

Warranty Resolution

• If the defect is confirmed, we will either repair, replace the item free of charge with something similar or issue a full-refund.
• Return shipping costs for approved warranty claims are covered by us.

Additional Notes

• The warranty is non-transferable and applies only to the original purchaser.
• This warranty does not affect your statutory rights under consumer laws.