Returns & Refunds

Returns

We want you to be completely satisfied with your opal jewellery purchase. If you are not satisfied, you may return your item under the following conditions:

• Returns must be requested within 30 days of receiving your order.
• The item must be unused, unworn, and in its original packaging with all accompanying documentation (e.g., certificate of authenticity, receipts).

To initiate a return, please contact our team at explore@blackhandtours.com.au with your order details and reason for return. Once approved, you will receive instructions on how to send the item back.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days and issued via the original payment method.
• Original shipping costs are not refundable for ‘change of mind’ returns. If the product is faulty or doesn’t match the description the original shipping costs will be refunded. 

Exchanges

We offer exchanges for items of equal or lesser value if returned under the conditions stated above. If you wish to exchange for a higher-priced item, you may pay the difference. Contact us to arrange an exchange.

Damaged or Incorrect Items

If your jewellery arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund, including return shipping costs.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable and insured shipping service to ensure safe delivery, as we are not responsible for lost or damaged returns. For further assistance, please contact us at explore@blackhandtours.com.au